FREQUENTLY ASKED QUESTIONS
What are your shipping charges?
See our Shipping Policy
Can I place an order by telephone or fax?
We are a 100% internet based business and all orders are placed online. We ask you to order this way as our web shop runs our stock control system. We have to process all orders this way to make sure our stock figures are as accurate as possible. This is very hard to do but by ordering this way it helps to keep it as close to true as possible. Due to the way our system works we are unable to take telephone orders. By placing it on our web site there are no errors in your address or confusion to what products you need. Our site also keeps track of what is in stock so that can give a more accurate answer to if it is in stock or not.
How do I place an order online?
Simply locate the item(s) you would like to purchase click the "Add to Cart" button to buy one item. To buy more than one item, see a larger image and more images or to select any options like a colour click the picture of the item. Enter the quantity you would like and then click the "Add to Cart" option. Click the "Continue shopping" link to continue shopping or click the "Proceed to Checkout" button to finalise the order.
Why should I create an account?
Creating an account allows you to login at any stage to view the status of your order and retains a record of previous orders. Our website also requires an account to be created to function successfully when downloading e-patterns . You can also earn Reward Points when you create an account.
What if I have forgotten or want to change my password?
On the Sign-In screen enter your email address you used when you setup your account
Click the "Forgot your password?" link and enter your email address again then click the "Continue" button.
Check your emails for an email with the subject "Password change request for Cardmaking Online". Click the link in the email and you will be returned to the Sign-In screen where there will be a message advising that your password has been changed and you have been emailed the new password.
Check your email again for a message with the subject line "Password change request confirmed for Cardmaking Online" this email will have your new password.
Sign-In using the new password supplied in the email.
Change the password to the password you prefer by going to "Your Account Details"
Which payment methods are accepted?
We accept payment by Visa, Mastercard, PayPal and Bank Deposit.
I don't like entering my credit card details on the web.
We have secure servers where your credit/debit card details are encrypted so even we cannot see the card details, this ensures your card will never be reused by anyone. However, if you do not like to give out your credit card details on the web then consider using our Bank Deposit option. You can deposit the amount to our bank account at your local Westpac Bank branch. Select Bank Deposit as your payment method and the total amount and bank deposit details are emailed to you as part of the order confirmation.
I am not good with the computer how can I place an order?
You can email your order through to us at firstname.lastname@example.org Please ensure that you use the SKU code with the description. The SKU code may be found by clicking the pictures of the products. We will then process your order send you an invoice and bank account details so you can pay at your local Westpac bank branch.
Do you send samples?
We receive many requests for samples of products especially card and paper. We set our prices as low as possible and unfortunately we cannot afford to give our products away like this and also because most of our paper products come in packs. Most packs have very small minimums of 5 to 10 cards per pack and the best thing to do is to place an order for the small packs so you can see the quality of our cards and papers.
Do you have a catalogue?
We are an 100% web based business and our website is our catalogue. We have new items arriving weekly and if we printed a catalogue it would be out of date before we finished printing. Catalogue's are also expensive and would lead to increased prices. Using our website shows the newest products, current specials and offers and available stock.
The shop won't let me log in, even though I get emails from Cardmaking Online
Our email list includes email addresses of people who have signed up to receive our email newsletters on our website, at shows, workshops and demonstrations, but have not previously ordered on our website. Accounts are created during our 100% secure checkout process, or you can create an account here
Where is my e-pattern order
Our e-patterns are printable or digital files, and no physical products are shipped. Instead you download them and save them to a folder on your computer and then they can be printed on your printer. It is a very easy process but does require the free program Adobe Reader that you can download from here.
How it works is you order the e-patterns and when the order is completed after payment you will receive an email from us with the download links. The email looks similar to the following.
When you click the “Download” link you will be taken to your account on the Cardmaking Online website where you click on the file name and choose “Save File” and choose a location on your computer to save the file. The file can then be accessed and the pattern printed.
You can also login to your account to download the files from the download links there. Select “My Account” and then “View Order Status” and select the “Download Files” links in your order.
The patterns will only be available when the order is marked as completed so if you order e-patterns with physical products the order will not be marked completed until the physical items are shipped so you may wish to create two orders – a separate order for the e-patterns.
I can't open the files
The files are in pdf and jpg format and the pdf files require Adobe Reader to open them. This is a free download from here
When trying to download my e-Patterns for the first time my order says 'Expired'...have I lost what I paid for?
No don't worry, usually this message appears if you have exceeded the number of attempts to download the files after purchase. We can re-activate the files for you if you contact us and tell us the actual message you are getting. Files are set to expire after 14 days or 4 download attempts.