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Shipping Policy

Terms & Conditions

Shipping within Australia

We ship items within Australia by Australia Post, Fastway & Toll Couriers. We reserve the right to select the shipping method used. 

Rates 

Free shipping on orders over $75 (excludes Gemini Die-Cutting Machines in certain locations as noted on the item)

Flat rate of $9.85 for parcels under $75 in value.

If the combined order weight is greater than 125gms but less than 250gms and the items fit into a large envelope the rate is $5.50 - $6.00.

If the combined weight is less than 125g and the items fit into a large envelope the rate is $2.50 - $3.00.  

 Express Post

Express Post is available and refers to the transit time between order postage and delivery to you and is provisioned by the Australia Post Express Post Network originating from Central Coast NSW to destinations within Australia.

Prompt delivery is given to destinations outside the Express Post Network. Freight charges are governed by the applicable Australia Post Express Post rate.

Express Post orders are not handled with priority before dispatch - Express Post is a shipping method only.  

Lost or Damaged items

 If the order is shipped by Australia Post we will make a claim for compensation on your behalf if the item is lost or damaged in the post, but, reimbursement is made at the discretion of Australia Post and usually only if insurance (freight protection) is purchased. Australia Post and other shipping companies otherwise generally (but not always) only reimburse the postage cost and not the cost of the goods unless the items are insured (i.e. you have selected Freight Protection). Please advise us if your parcel is missing or damaged and we will submit a claim on your behalf.  

Order Processing

Orders are usually posted within 1-2 business days of receiving cleared payment unless we are experiencing a heavier than usual volume of orders. Exception to this is pre-orders where delivery is 3-4 weeks.

We are an online business and all orders are posted - NO PICKUPS OR DROP IN'S (shoppers) are allowed at our operation premises - sorry NO EXCEPTONS! 

International Orders 

We charge the standard Australia Post rates for airmail with Tracking depending on your location. Shipping charges are determined by total order weight and country. You can easily calculate postage in the shopping cart before checkout. 

Free shipping items are available for domestic shipping only. We will send you a PayPal Payment Request for shipping costs for items marked as "free shipping" 

Cardmaking Online is not responsible for international customs duties, taxes etc.

 On occasion our website will calculate international shipping incorrectly due to lightweight items that are bulky and do not fit into large letter size packaging e.g. gilding flakes, texture paste, gilding wax and some adhesives. If we find there has been an overcharge of shipping we refund the difference once your order has been shipped. 

International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. 

Please check with your country’s customs office to determine what these additional costs will be prior to buying.  

Check Postage Costs While Placing An Order

To check shipping costs while ordering go to "View Cart" in top right hand corner and click on the "Estimate Shipping & Tax" option under the order subtotal to display available shipping options. 

Stock Availability

While we make every effort to keep our online store stock counts correct, from time to time items do run out, are placed on back order by our suppliers or are discontinued. If an item is unavailable after you have placed an order we will contact you by email and ask you if you would like to choose a substitute item or wait for new stock to arrive. If we have not received a response from you within two days we will ship the order minus the item and refund you the item price.